Custom orders & cancellations.

All orders placed on this website are custom orders. Every closet cabinet we sell is built to order in our Ringgold workshop from the size, layout, measurements, color, and options you choose. We do not keep finished stock, and we do not build a piece until you order it.

Because each piece is cut and built for your room, it cannot be resold to anyone else.

This does not affect what we owe you if something is wrong with the piece itself. Damage and defects are covered in section 05 and by our Lifetime Limited Warranty.

You may cancel your order for a full refund, with no fees, within seven (7) days of the day you placed it.

To cancel, email sales@southeastclosetcompany.com or call (423) 373-5566 with your order number. If we receive your request within the 7 days, we refund everything you paid to your original payment method.

After 7 days, your order has gone into production and can no longer be canceled or refunded.

Since we build exactly what you order, please take the time to get it right:

• Measure carefully. We build to the measurements you enter, and we do not measure on site. Measure to the nearest 1/16 of an inch, and measure twice.
• Check the path. Make sure the pieces can get through your doors, hallways, and stairs to the room.
• See the color. Screens do not show color exactly. Order free color samples before you decide.
• Review your design. Check the size, layout, and every option on your order before you pay.
• Ask us. If you are not sure about anything, call or email before you order. We are happy to help.

If your order is damaged during delivery or installation, or has a defect in materials or workmanship, it is not a return. We will repair it, replace the affected part, or otherwise make it right, at no cost to you.

Please point out any damage to our crew before they leave, or contact us within 48 hours of installation with photos. Defects that show up later are covered by our Lifetime Limited Warranty. See our Delivery & Installation Policy for how we check the work together.

We reserve the right to refuse or cancel any order, as set out in our Terms of Service. If we cancel your order before it is delivered, for any reason other than a request from you, we refund everything you paid.

Refunds go back to your original payment method. We issue them within 5 to 10 business days of approving them. Your bank or card issuer may take a few more days to show the refund on your statement.

Nothing in this policy limits any right you have under the law that cannot be waived.